Why Normal People Aren’t Using AI Agents
The tech industry is realizing it needs to build agents based on what regular consumers want, not just what its AI models can do.
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The tech industry is convinced that AI agents represent the future and is actively designing systems around them, including payment mechanisms and automation tools. However, most ordinary people have never actually used an AI agent because technology companies have not yet provided compelling reasons for them to do so. The disconnect suggests that the industry has been building agents based on what AI models are capable of rather than what regular consumers actually want or need.
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