Thought Industries launches Lens to check product knowledge
SiliconANGLE: Thought Industries’ Lens checks product knowledge for conflicts before customers see it
Customer learning software company Thought Industries Inc. today launched Lens, an artificial intelligence product that checks a business’ product knowledge for conflicts before it reaches customers. Thought Industries Academy, its existing course software, joins Lens in a new Customer Knowledge AI Platform. The launch is seeking to take on the problem of knowledge silos. At […] The post Thought Industries’ Lens checks product knowledge for conflicts before customers see it app
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A customer learning software company has launched an AI product that identifies conflicts in product knowledge before information reaches customers. The problem it addresses is that companies often store product and customer knowledge across separate systems and teams, which can cause AI tools to give different answers to the same customer question from different sources. The new product connects to existing knowledge repositories like help centers and documentation, then uses AI agents to find disagreements between sources and apply business-set rules to determine which information is correct. The company argues that existing tools focus mainly on finding and retrieving information rather than resolving which sources are actually accurate, and that resolving these conflicts helps customers get better answers and use products more effectively.
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