NTT DATA Group cuts incident analysis to 30 minutes with Codex
NTT DATA Group uses ChatGPT Enterprise and Codex to help 9,000 employees automate work, cut incident analysis to 30 minutes, and scale secure AI adoption.
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A global IT services company expanded an AI tool called Codex to approximately 9,000 employees across technical and nontechnical roles after first adopting ChatGPT Enterprise companywide. The company demonstrated Codex's potential by completing a complex incident analysis in 30 minutes that had previously required five engineers working for three days. Beyond software development, nontechnical employees are now using Codex to automate tasks like extracting expenses from statements, organizing files, analyzing data, and creating reports that previously required specialized skills or manual work. The company established security guidelines and governance frameworks to allow employees across all roles to use Codex confidently in their daily work.
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