Introducing OpenAI Presence
Introducing OpenAI Presence, a proven enterprise AI agent platform that helps organizations deploy trusted voice and chat agents for customer and internal workflows.
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OpenAI Presence is an enterprise product designed to deploy AI agents that handle customer and internal workflows by answering questions, resolving issues, accessing company systems, taking approved actions, and escalating to humans when needed. The product addresses the challenge enterprises face in making AI agents reliable enough for high-value production work, combining model reasoning with policies, guardrails, and escalation rules that verify accuracy and performance. Presence includes testing tools, evaluation mechanisms, and a Codex-powered improvement process that allows agents to adapt as business conditions and user behavior change while keeping companies in control. The product is currently available to eligible enterprise customers through a limited general availability program led by OpenAI Forward Deployed Engineers and systems integrators, with support for both voice and chat agents handling tasks like customer support and internal workflows.
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