How workers are unlocking new ways of working
New OpenAI Economic Research shows how workers use AI beyond traditional roles and which new activities become recurring parts of their work.
OpenAI research analyzed over 1.5 million work-related messages to study how workers use AI for tasks outside their typical job roles. The study found that workers not only experiment with cross-occupation tasks but also return to some of these activities regularly, with usage of such tasks increasing from 13.1% in April to 25.9% by July among observed workers. This matters because it suggests that job responsibilities can expand through AI use even when job titles remain unchanged, and organizations should consider work design alongside AI tool access when implementing AI strategies. The research indicates that certain cross-occupation tasks become recurring parts of workflows at higher rates than others, with activities like customer discussions and promotional writing sticking more often than tasks like explaining financial information.
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Also reported by The Verge
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