How RingCentral builds AI-native work from engineering to ops

A global technology company with billions in annual revenue ran an internal challenge giving thousands of employees access to AI development tools, asking them to build complete projects from start to finish. The company found that providing AI tools to non-engineers and engineers alike accelerated product development cycles and allowed more people across the organization to contribute to building infrastructure and features. The same approach extended to non-engineering departments, where operational teams used AI to automate workflows for status tracking and reporting, reducing manual coordination work. The underlying strategy demonstrates that integrating AI throughout an organization, rather than limiting it to specialized teams, can amplify existing workers and compress the time between ideas and shipped products.