How avatarin built a 24/7 retail agent with GPT-Realtime
avatarin uses OpenAI’s GPT-Realtime to give Yamada Denki shoppers 24/7 multilingual support. In two weeks, 30,000 people used the agent and 92% of survey responses were positive.
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A startup used OpenAI's GPT-Realtime technology to build a shopping agent that can have natural voice conversations with customers in multiple languages, available 24 hours a day. The agent was designed to understand customer needs through context rather than keywords, asking follow-up questions to guide shoppers toward products that match their specific requirements. During a two-week public test, approximately 30,000 shoppers used the agent and 92% reported positive experiences. The company's broader goal is to create a single AI system that maintains consistent intelligence and brand identity across web, phone, and physical store interactions.
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