Dell says company knowledge beats AI models for edge
SiliconANGLE: Dell sees company knowledge, not AI models, as its competitive edge
As AI agents take on more work that people used to do, enterprises need an AI operating model to match. That means changing how people, processes and work are organized, not just which tools get deployed. Dell Technologies Inc. has spent close to two years running fully autonomous agents inside its own business, and those […] The post Dell sees company knowledge, not AI models, as its competitive edge appeared first on SiliconANGLE.
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As AI agents take on increasing amounts of work previously done by humans, enterprises need to reorganize how people, processes, and work are structured to use them effectively. According to a technology executive, simply adopting AI tools without changing organizational structures means businesses will operate the same way as before but with AI applied to existing processes, resulting in poor outcomes. The competitive advantage comes not from the AI models themselves but from proprietary company knowledge encoded into machine-readable formats that guide how agents behave and differentiate a business from competitors. Keeping this specialized knowledge in-house rather than handing it to third parties is essential for building an effective AI operating model that protects what makes a company unique.
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