Caterpillar is bringing to AI deployment what it learned from automating mining

Caterpillar, an industrial equipment manufacturer with decades of experience automating mining operations, is now applying those same integration strategies to deploy artificial intelligence across its business. The company has developed tools like an AI Assistant that helps field technicians diagnose equipment problems using voice commands, as well as software for creating digital twins and modernizing legacy code. A key challenge the company has identified is that deploying AI technology requires more than just building the software: it also requires rethinking how workers interact with the technology and restructuring existing workflows, which is why the company plans to invest $100 million over five years to train its workforce in AI, autonomy, and robotics.