‘The world seems to be ready’: An interview with OpenAI head of product Thibault Sottiaux

OpenAI's head of product discussed the company's new ChatGPT Work platform, which brings AI agents to white collar workers through a subscription service designed to perform complex tasks autonomously. The product represents a shift from making advanced capabilities available only to technical audiences toward bringing them to a much broader population, with the company reporting 20 million users. Sottiaux emphasized that OpenAI invests heavily in safety measures and is focused on making the technology increasingly efficient and affordable over time, while acknowledging concerns about giving AI access to personal data like email and messages.