Scaled Cognition targets customer service with low-cost voice model
Enterprise customer service vendor Scaled Cognition Inc. is introducing a text-to-speech model today that it says provides more accurate pronunciation of account numbers, addresses and other details at a lower cost than competing services. The product, called Voice, is available through an application programming interface or for self-hosted deployment. It supports more than 25 languages, […] The post Scaled Cognition targets customer service with low-cost voice model appeared first on Sil
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Scaled Cognition has introduced a text-to-speech model called Voice designed for customer service applications that claims to accurately pronounce account numbers, addresses, and other critical details while costing less than competing services. The product addresses a gap where modern speech generation can sound natural but struggles with precise pronunciation of alphanumeric codes, dollar amounts, and street addresses, particularly in non-English languages. Voice is available through an API or for self-hosted deployment, supports more than 25 languages and voice cloning, and works with existing AI agents, contact center platforms, and older telephone systems. The company positions this as part of its broader enterprise AI platform and claims its pricing model delivers lower costs than competitors when accounting for infrastructure expenses.
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