Certinia adds AI agents to professional services software
SiliconANGLE: AI agents meet billable hours as Certinia rethinks services delivery
Certinia Inc. is bringing AI into the software firms use to sell projects, assign staff, deliver work and bill clients. AI’s ability to instantaneously draw from a deep well of information and provide guidance in practically any field of expertise has changed the paradigm for professional services. For Certinia Inc., whose business facilitates 7.1 billion […] The post AI agents meet billable hours as Certinia rethinks services delivery appeared first on SiliconANGLE.
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A software platform used by professional services firms is integrating AI agents to automate administrative tasks and improve how projects are sold, staffed, delivered, and billed. The AI can draw from structured business records and unstructured project communications like emails and chats to provide recommendations and execute workflows with human oversight. This matters because professional services businesses are being significantly disrupted by AI, and the platform aims to help firms reduce costs, speed up delivery, and identify new revenue opportunities. The company behind this platform recently acquired another firm to add contextual understanding of how services delivery actually happens in practice, moving beyond generic automation toward business-aware AI operations.
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