You Know Who Really Hates AI? Insurance Claims Adjusters
Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”
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Insurance claims adjusters have expressed overwhelmingly negative views about AI in their workplace, with 98 percent of Glassdoor reviews mentioning AI being negative. One claims adjuster quoted in the article stated that "AI is just a tool" and "it should never be given the keys," suggesting concerns about AI being given too much authority in the claims process. The reporting indicates significant worker dissatisfaction with how AI is being deployed in the insurance industry.
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