Omilia raises $67M to scale its customer support platform

Omilia, a customer support automation company based in Athens, raised $67 million in funding to expand its operations and build self-learning agents that work across different customer contact points. The company differentiates itself by arguing that deploying large language models to handle every customer support task is wasteful, since many queries involve basic information requests that do not require advanced AI. Omilia's approach focuses on combining multiple tools tailored to specific tasks rather than relying solely on generative AI, and the company has grown its annual recurring revenue to $60 million since its previous funding round in 2020. The fresh capital will fund a new U.S. office, expand the go-to-market team, and support hiring as the company aims to grow from around 500 employees to 600 by year end.