20 minutes with the CEO of ElevenLabs, now reportedly valued at $22B
ElevenLabs powers the AI voice on the other end of a lot of customer service calls, and its CEO told me this week that businesses should probably tell you that — at least until getting a machine is what everyone expects anyway.
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ElevenLabs is a company that builds AI voice technology, converting text into human-sounding speech used by major enterprises in customer service, governments, and creators for audiobooks and dubbing. The company is now valued at $22 billion and reports $600 million in annual recurring revenue, with over half coming from enterprise customers. The CEO discussed how ElevenLabs competes with customers who build competing products on its platform, the company's approach to using different AI models for different use cases, and his view that businesses should disclose when customers are speaking with AI agents rather than humans.
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