Uber deploys ChatGPT Work to all 30,000 employees
OpenAI: Uber brings ChatGPT Work to all employees with OpenAI
Uber is rolling out ChatGPT Work to more than 30,000 employees, helping teams research, analyze data, create presentations, and complete complex workflows.
What happened
Uber has expanded its deployment of ChatGPT Work, OpenAI's enterprise AI agent tool, to its entire global workforce of approximately 30,000 employees, up from an initial pilot of 1,000 employees. The tool connects with applications employees use daily including Google Drive, Gmail, Google Calendar, and Slack to help with research, data analysis, presentations, and complex workflows. This marks Uber's first company-wide deployment of an agentic platform for knowledge work.
What each outlet adds
- OpenAI ↗: The deployment gives Uber employees access to OpenAI's frontier models, including GPT-6.1 Sol as the default capability, along with multimodal capabilities like voice and image generation.
- TechCrunch ↗: In the pilot phase, 80 percent of early adopters were non-engineers who used the tool for tasks like analyzing operational data, localizing training materials, and building dashboards, and Uber plans to track usage and evaluate outcomes to guide future AI deployment.
Why it matters
The deployment represents a significant expansion of AI agent adoption in enterprise knowledge work across a major global company. Uber's approach of tracking usage and outcomes rather than settling on predetermined use cases could inform how other companies deploy similar technologies.
Get smart on it
Uber has rolled out ChatGPT Work, an AI agent tool, to more than 30,000 employees across its global workforce, expanding from an initial pilot of 1,000 employees. ChatGPT Work is designed to handle complex, multi-step tasks and connects with tools that employees use daily, such as Google Drive, Gmail, Google Calendar, and Slack, allowing workers to research information, prepare presentations, analyze data, and complete workflows. The deployment gives Uber employees access to OpenAI's frontier models, including GPT-6.1 Sol as the default capability, along with multimodal capabilities like voice and image generation. This marks Uber's first company-wide deployment of an agentic platform for knowledge work and is supported by internal training and approved integrations across functions including operations, finance, marketing, and product.
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