Ringg’s AI agents resolve up to 65% of customer calls with OpenAI

A voice and chat agent platform uses OpenAI's AI models to automatically handle customer service calls and messages across multiple channels. The platform resolves up to 65% of routine customer inquiries without human involvement, while reducing operational costs by approximately 90% compared to earlier model versions. The AI agents handle tasks like answering questions, scheduling appointments, and processing requests by routing interactions to the most appropriate OpenAI model based on the specific needs of each task. The company tests these systems extensively before deployment and continues to improve them through production evaluations and specialized routing that monitors performance across regions.