Health Care Workers Are Tired of Cleaning Up Palantir’s Mess
A hospital giant and radiology network turned to Palantir to streamline scheduling, but nurses and other staff say the new software is causing errors, burnout, and frustration.
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A hospital chain and a radiology network have implemented AI scheduling software built by a data analytics company to automate shift assignments for nurses and medical staff. Health care workers report that the software frequently ignores their scheduling preferences, assigns them to back-to-back shifts, schedules too few experienced nurses during certain periods, and requires more time spent trading or appealing schedules than the previous manual system. The workers allege these scheduling errors have caused exhaustion and understaffing that may harm patient care, while the company maintains that human leaders make final scheduling decisions and that the tool is designed to balance staffing needs with employee preferences. A former data science manager has sued the hospital chain, alleging it deleted data used by the software in ways that may have prevented proper auditing and violated healthcare laws.
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